Understanding Your Rights and Responsibilities

Once your booking has been confirmed and payment has been made, whether partially or in full, no refund will be possible.

However, on case-to-case basis and at Management’s discretion refund can be considered and agreed upon. In that case, 3% charge fee will be retained. It may take 10 – 15 working days for the refund to be processed.
Please read carefully our refund policy detailed below.

1. 1. Cancellations & No-Shows
      Cancelling your booking or failing to show up incurs a 100% charge of the total stay or deposit.
      However, you may postpone (refer to our postponement policy) your stay. New scheduled date will depend on availability and postponement valid 3 months as from date of cancellation or no-show.
   2. Unexpected Departures
      Cutting a stay short, once checked in (at whichever time may it be) and decide not to stay due to a change in personal circumstances or a change of mind, does not entitle the customer to a refund neither for the day of the check-in itself nor on the booked nights.
   3. Group Reservation
      In case of a group reservation and 1 or more members doesn’t/don’t show-up for check in, no refund for the non-presentation of that/those member(s)
   4. Discount or Promotional Rates
      Discounted or promotional rates offer zero refund if modified or cancelled or no-show and postponement (refer to postponement policy) will be on case-to-case basis upon approval and Management’s discretion.
2. 5. Third-party booking.
   If booked via external providers (local and/or international), the refund eligibility is governed by our guest house policy and supersedes any policy of the third-party.
3. 6. Peak & Festive Seasons
   During high-demand periods (mainly September to February, public holidays), or/and any other specific days (such as decided and declared by our guest house) or any such event day, no refund is applicable on downpayment and/or full payment for cancellation or No-shows.
4. 7. Non appropriate Behaviour
   Behaviour contrary to laws, good morals and/or public order may result in eviction from our premises without refund. La Case du Pêcheur (BV Barachois Ltd) have rules, regulations and policies in addition to the booking terms and conditions; failure to comply may also lead to eviction without refund.
5. 8. Bad Weather Conditions
   If you cannot leave the establishment due to such conditions and need to stay longer than scheduled, you must pay for the cost of any additional stay at prevailing rates.
   If you decide to leave the premises from your own decision (at whichever time, may it be), no refund will be eligible for the day itself and nor for the booked nights.
6. 9. Force Majeure:
   - Lockdown: if a booking falls during a lockdown period or government restriction, it will be automatically cancelled and refunded.
   Rescheduling to a new date is permitted.
   - Cyclone warning: if a booking falls during a class 3 cyclone warning or higher, it will be automatically cancelled and refunded**.
   Rescheduling to a new date is permitted. Please ask for and refer to the establishment’s Cyclone Safety Protocol for more details.
   - Torrential rain warning: if a booking falls during a torrential rain warning, it will be automatically cancelled and refunded**.
   Rescheduling to a new date is permitted.
   (3% charges will be retained. It may take 10 – 15 working days for the refund to be processed)